سياسة الاسترجاع

If you are not completely satisfied with your purchase on linkstore.ae you have the right to return the product(s) except for the categories mentioned below, within 14 days from receipt of your order. 

Swimwear, Earrings, Intimate wear and Beauty products cannot be returned unless in case of damage during shipping. In this case, products need to be sealed and in original packaging.

You may return your purchased items by logging into your profile on our website. If you have not created a profile on our website, please contact Customer Support to help you with the return. The refund usually takes 10-14 working days after a thorough quality check and acceptance from the warehouse. Alternatively, you could return your product in store and our store associate will support you with the process. In such case, your refund will also take 10-14 working days depending on your bank. We require valid proof of purchase. Please note that some products might be non-returnable. 

The return process regarding registered users are as follows; In order to proceed to return request from your account in the section “My account” and “My orders”, by clicking on “Order Details” and “Return”, you can select the items and return reasons. Then click on “Return items”, you will receive an email confirming your return details. Following this, you will receive a phone call from our courier company Aramex to schedule collection of your parcel. The return label will be provided by the courier company, so you do not need to write the return address.

The process of return for guest user is as follows; If you have not created a profile on our website, please contact Customer Service to help you with the return. Refund usually takes from 10-14 working days for all orders.

 

 

We will bear the costs of the courier for returning the products only if you use our selected courier service provider & follow steps mentioned above. 

We invite you to reuse the packaging your order was shipped in to proceed with the return. All products must be returned to us unused and in the same condition as received, in their original box and packaging, along with the original invoice. We will not accept any returns if the original packaging has been opened or tampered. All items not complying with our return policy will be hold at our facilities. It is customer’s responsibility to organize a collection by a courier company if such product is requested to be returned to a customer. We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly.

 

Refund

We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Credit Card orders – upon successful quality check, the bank will issue your refund within up to 10 days. Please contact Customer Service only if you have not received refund after 14 working days. Any fees such as delivery will be deducted from the refund unless it is a manufacturing defect.

 

Exchange

We do not offer exchanges. If you wish to exchange your product, please follow Refund process and purchase a new product.

 

For further support, please contact customer service.

Further, the Company reserves the right to cancel any Order and/or suspend, deactivate or terminate your account in its sole discretion, if it reasonably suspects or detects fraudulent behavior or activity associated with your account and/or with your Order.